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Delivery & Shipping
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How does your delivery system work?
Packages will be shipped via postal or courier services which is dependent on the size and weight of the product. All packages are tracked and you will receive an email with this information when your order has been shipped.
Customs fees are not handled by us so please be aware that when you consent to packages being delivered you may incur customs fees when they arrive.
Delivery timings
Delivery timescales depend on the location, estimated delivery time is 4 to 30 Days (Varies from Country to Country)
Fast Shipping Categories are delivered in the time specified on the Product Category.
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Max delivery time – 30 Days
*This doesn’t include our 2-5 day processing time.
- Should you wish to use faster shipping methods at additional costs, please contact us for more information.
Returns & Refunds
Refunds & Exchange
We care about you and your customer satisfaction so if you need a refund you can request one.
If your refund is approved, it will be processed and applied back onto your payment method within 14 working days.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (30 days not including 2-5 day processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
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